Student Assistant (m/f/diverse) in Communications and Content Creators Management

Düsseldorf - Full-time - 744000064253041

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JOB DESCRIPTION

Approximately 80 hours per month, employment as a working student

In this role, your responsibilities will include:

• Providing comprehensive support to our local Content Creators and Communication Teams in their daily tasks
• Handling individual inquiries from Content Creators and media, as well as assisting the departments with all daily tasks
• Evaluating and creating reports on Content Creators activities
• Supporting the Ubisoft Creators Program
• Actively monitoring media and creating media reports 
• Assisting in the preparation and execution of Content Creators and press events
• Distributing game review keys and press materials to media contacts, Content Creators, or partners
• Updating and maintaining our database
• Translating press releases or other marketing materials

Qualifications

To succeed in this role, you need:

• Familiarity with platforms like Instagram, YouTube, Twitch, TikTok, and knowledge of key Content Creators and German gaming press
• Very good German and English skills
• The ability to approach people easily and express yourself confidently and correctly both orally and in writing
• Proficiency in using a PC and common MS office applications
• An interest in the video game industry and the entertainment sector
• You are a student and have about 80 hours per month to actively support our communications department

You are looking for a job for 2-3 full working days per week, with working hours spread over 2 full working days per week and bi-weekly 3 days per week.

Community Advocacy Manager

Düsseldorf - Full-time - 744000062841744

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JOB DESCRIPTION

We are looking for a passionate and dynamic Community Advocacy Manager to build and engage a network of advocates within our gaming community. Your mission will be to recruit, onboard, and maintain strong relationships with influential players who can advocate for our games and help bridge the gap between our development team and the wider player base. You will ensure they have access to the latest updates, rewards, and exclusive opportunities to enhance their engagement and amplify our game's reach.

As a key member of our local Hub Engagement team, you will serve as a valuable point of contact for a wide variety of players, fans, cosplayers, and podcasters, reinforcing player voice to help support both in & out of game retention. You’ll engage with the community, monitor conversations, and build authentic relationships with players.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Core duties and responsibilities include the following. Other duties may be assigned.

Advocacy Program Implementation

• Develop and execute a structured Advocacy Community Program to nurture and grow our core advocate base while attracting and inspiring new fans to join our communities.
• Collaborate with the Community Developer, Social Engagement Manager and Global & Local Content Creator Managers to champion advocates' needs and enhance player experiences.
• Identify, coordinate, and deliver opportunities/rewards in Discord, focusing on engaging creators and fostering community growth through creative and impactful initiatives.

Advocacy Program Engagement, Moderation & Reporting

• Create a positive, inclusive environment across various community platforms (e.g. Discord) to ensure all players feel welcome and valued.
• Respond promptly and professionally to advocates inquiries, feedback, and comments while maintaining a strong pulse on trending topics and key concerns.
• Act as a bridge between the advocates network and internal teams, effectively communicating player needs and priorities to enhance overall experiences, by proactively assessing advocates sentiment, reporting relevant insights, trends, and metrics to Community Developer, Social Engagement Manager and Global Content Creator Manager for continuous improvement in engagement strategies.

Community Engagement & Event Management

• Provides, delivers & follows-up in Discord on Local Opportunities/Rewards​ : Identify key creator opportunities that can both engage and grow our communities in the most creative and positive ways possible.
• Devise and manage contests & other events and facilitate the fulfillment of prize delivery when necessary.
• Plan, organize, and execute local events, including virtual meetups, webinars, and live streams to connect with the advocates community.

1:1 Social Media Engagement

• Community Interaction & Moderation – Engage with players across social media (YouTube, TikTok, Facebook, Instagram, X, etc.) and community platforms (Discord, Steam), moderate discussions, and provide customer support redirection.
• Relationship Building & Advocacy – Develop active relationships with players, identify potential advocates, and strengthen connections with influencers and passionate community members.
• Communication & Reporting – Relay messaging effectively across channels, stimulate discussions, and create pulsepoint/weekly reports on community health, trends, and concerns.
• Live Operations & Support – Assist in live events, monitor outages, manage leaks, and provide real-time community updates during critical moments.
• Opportunity & Issue Identification – Track emerging player concerns, assess community sentiment, and relay insights to internal teams to address issues and optimize engagement strategies.

Qualifications

• Proven experience in a community management role, preferred within the entertainment or video gaming industries.
• Ability to develop and maintain collaborative relationships with multiple cross functional teams.
• Previous experience with user moderation and conversation management in a digital/online environment, including experience working with Discord and social media management tools.
• Strong understanding of social media services, mechanics, and trends; especially You Tube, Twitch, Instagram, Twitter/X, TikTok, and Discord.
• Background as a creative and knowledgeable gamer, comfortable with online communities and social media.
• Excellent communication skills required.
• Ability to thrive in a highly dynamic environment working cross functionally with different partners.
• Strong project management skills, agility & solution driven mindset.
• Native speaker of German and fluent in English.

Site Reliability Engineer [Game Security] (f/m/d)

Düsseldorf - Full-time - 744000063709417

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JOB DESCRIPTION

About the role: As a Site Reliability Engineer, you will be instrumental in ensuring the reliability and stability of our Game Security services. You will bridge the gap between development and operations, leveraging your skills to enhance system performance and availability. You will collaborate with an agile team of dedicated software developers to help safeguard our customers multiplayer environments.

What You Will Do:

• Global Team Support: Collaborate with engineers to deliver a highly scalable service, ensuring seamless operation.
• Service Management: Evaluate and manage both internal and external service providers to optimize performance.
• Development & Deployment: Oversee the entire lifecycle from provisioning to deployment, ensuring best practices are followed.
• Telemetry & Analytics: Implement telemetry solutions and manage analytics and reporting to drive data-informed decisions.
• Incident Response Optimization: Set up alerts and refine incident response processes to minimize downtime.
• Proactive Problem Solving: Work closely with IT support to address and resolve issues efficiently.

Qualifications

What you bring

• Self-Motivated: You thrive on initiative and autonomy, taking ownership of your projects.
• Collaborative Spirit: You enjoy working with diverse teams and fostering a culture of open communication.
• Proactive Thinker: You anticipate potential issues and implement solutions before they escalate.

Tools & Technologies

• Containerization: Docker, Kubernetes
• Cloud Platforms: AWS, Azure, OpenStack
• Monitoring & Analytics: Grafana, ElasticSearch, InfluxDB, MongoDB
• CI/CD: Jenkins, GitLab
• Programming Languages: C++, Python, C#

Qualifications

• Education: Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
• Experience: 2+ years in Site Reliability Engineering or 4+ years in similar roles.
• Language Skills: Proficient in English (our studio language).
• International Experience: Experience working in international teams is advantageous.

Application Process

Please send us:

• Your CV, detailing your education, experience, and skills.
• A cover letter that includes your earliest starting date, expected salary, and your motivation for joining Ubisoft.